What We Do & How Its Done.

Hello,

We are Huddersfield Food Service, a food wholesaler based in Huddersfield. We supply a range of food products and consumables to help you run your food business. Our temperature-controlled vans deliver to most of West Yorkshire from Monday to Friday throughout the day.

Ordering from Us
We understand that running a business can be challenging, so we've streamlined the ordering process to make it fast and simple. Once you're registered with us, you can place your order in any of the following ways:

  • Call our office on 01484 537 280 (option 2) to speak to a team member who will process your order right away. You can ask any questions about prices, current deals, or products.
  • Call our office on 01484 537 280 (option 1) and leave your order on our voicemail. Our team will process it promptly and contact you if necessary. This is a great option if you're short on time.
  • Sign up on our website to place your order online. Our website is user-friendly, so you can place your order while on-the-go!

 

Delivery

If you need your order delivered the next day and we are in the area, please place your order before 1:00 pm. We start our days at 4:00 am, allowing us to deliver as early as possible to our customers and avoid traffic. When you place your order, we'll let you know if we're in your area the following day and when to expect your delivery.

Collection

If you prefer to collect your order, we can have it ready within an hour of placing your order. Orders can be collected from Monday to Friday between 8:00 am and 12:00 pm. Please note that we are unable to take card payments at this time, so please pay by cash or bank transfer.

Payment

You can pay for your order by cash on delivery, bank transfer upon delivery, or through our website if you ordered online.

Product Requests

We stock a range of basic products that are displayed on our website. If you need a product that we don't typically stock, please let us know. We have a line of good suppliers, and we'll do our best to source the product for you. If it's a product we're asked for frequently, we'll consider stocking it in volume. Please note that there will likely be a lead time of a minimum of three days.

 

 

 

How Do I order?

Call us on 01484 537280 or order online once you have requested an account and a log in has been shared. PLEASE NOTE THAT ORDERS CAN ONLY BE MADE FOR BUSINESSES WITHIN THE WEST YORKSHIRE AREA.

How do I pay for my order?

You will authorise the card payment upon placing an order - We will then capture the payment once the order has been fulfilled by ourselves. - IF YOU REQUIRE A CREDIT ACCOUNT PLEASE CALL OUR OFFICE SO WE CAN ARRANGE THIS FOR YOU.

When Will I receive my Order? / Pre Order Items?

Our delivery aim is 2 working days* when placed by 1pm (Mon-Fri) - *depending on availability - Ts&Cs apply. Once you have placed your order, we will be in touch either via email or via the phone with a delivery timescale of any items ordered that specify as being a 'pre order' item. Please note this can be up to a 2 week lead time depending on the product type.

Can I update/Change my order once placed?

If you would like to amend or change your order please call the office as soon as possible and we will do our best to make any amendments requested. Call Us On 01484 537280.

What is your return policy?

Because our deliveries consist of raw animal products if there is an issue with the quality of your delivery, firstly DO NOT CONSUME ANY PRODUCT YOU ARE NOT SURE IS FIT FOR CONSUMPTION. Secondly, contact us on sales@hdfoodservice.com or call us on 01484 537280, to let us know the issue, we will then make a decision where the product needs to be returned or disposed of.

I have a complaint, who do I speak to?

You can call our office or email sales@hdfoodservice.com. We will deal with whatever the complaint is as soon as possible.

What if some of my products are not in tip top condition?

All the care in the world is taken when packing orders but the odd bit of bad fruit or veg MAY creep into your order, unfortunately fruits and vegetables are living things and do sometimes go bad quickly. If this happens, simply take a picture send it to us over email and we will refund the value of the product. 

There is an item(s) I would like to order but are not online?

Needing a product but can't see it on our product range online? Contact us and we will do our best to source it for you! Call Us on 01484 537280

Can I Collect My Order?

If you Would Like To Collect Your Order, that is not a problem, please call us to arrange this so we can ensure your order is ready to collect! Call us on 01484 537280 Collection is Unit 3 Railway Sawmills, Huddersfield, HD1 3UN